Eles Clothing Supplier of ex-chainstore high street fashions
Wednesday, 30 November 2011
http://www.elesclothing.co.uk/ has come across this information for all our discount trade sellers
Distance selling: Laws which are applicable to online stores
In this article:
· What is distance selling
· What are the rules concerning distance selling and how do they affect
· online businesses
· Rules concerning the cooling-off period
Operating an online store represents an excellent opportunity for a person to try and establish a business entity of their very own, with the conspicuous and welcomed removal of one of the biggest challenges associated with business management: the cost and logistical difficulties that arise in relation to the maintenance of a physical retail outlet. By using an online store, many of the fees and expenses as well as risks associated with a bricks and mortar shop are either eliminated entirely or at the very least, significantly reduced.
However, it is important that we do not become too overly enchanted or seduced by the prospect of owning and operating an online store. There are a whole range of different rules, laws and requirements that have been specifically introduced in order to regulate the manner in which an online store conducts its business and executes its duties; non-compliance with these laws will result in severe penalties.
What is distance selling?
In essence, and in the most simplistic terms, distance selling is the process whereby a business will provide either goods, services or both without actually having any degree of physical or close contact with their customer base at any time whatsoever. In addition to this perquisite condition, another cornerstone attribute of a distance selling business entity is where the customers in question do not actually have a chance to examine the goods or verify the quality of the services that they intend to purchase from the trader…before actual purchase.
Distance selling is most commonly associated with the internet, and indeed, there can be no denying the fact that the internet has now made it easier and cheaper than ever before for distance selling business entities to be established with a shoestring budget. However, the internet is not the only form of distance selling that there is, and so distance selling can be accomplished through by the UK
However, for the purposes of this article, we will limit ourselves to the internet and the regulations surrounding it.
What are the rules concerning distance selling and how do they affect online businesses?
The primary piece of legislation that regulates and controls the legislative framework concerning distance selling within the UK
s.7 of the 2000 Regulations outlines the rules concerning the degree and nature of the information that the distance selling business is required to provide to the consumer prior to the transaction actually being concluded.
Salient details to be provided as per s.7 include the likes of:
- In the event that delivery costs will be levied in relation to the goods/services, that these be clearly and accurately conveyed to the consumer as per s.7(1)(a)(iv)
- The total cost and price of the items concerned, whether they be tangible commodities or rather, services as per s.7(1)(a)(iii. The cost/price specified by the distance seller in this manner must also clearly outline any and all relevant taxes incurred.
- s.7(1)(a)(ii) requires that the online distance seller clearly provides a concise and accurate description of the nature of the goods/services which they are currently offering.
s.7(b) outlines and relates to the obligation of disclosure on the part of the distance selling trader, to inform any and all consumers who enter into a legal contract with the business, of their legal right to be entitled to alternative goods/services in the event that the goods/services which were originally intended and purported to be transacted are not available (for whatever reason).
However, s.7(b) does not impose any requirement on the behalf of the consumer to actually accept the alternate provisions or arrangements made or proposed by the distance selling trader, and so if the consumer should so choose, they are free to rescind the contract unilaterally without prejudice to their other rights.
s.7(2) of the 2000 Regulations is perhaps the most significant of the requirements imposed upon the distance trading seller, and the reason for this is due to the fact that it happens to be the legal duty which effectively underpins and overarches all the remaining obligations of s.7. Under the terms and guidance of s.7(2), the distance selling trader must make a concerted effort to ensure that when they are providing the information so specified and mandated under the terms of s.7(1)(a)(i)-(ix) that they do so in a manner which is clearly intelligible and understandable to the ordinary person.
Rules concerning the cooling-off period
As alluded to earlier within the article, the main reason that the 2000 Regulations were introduced in the first place was to provide a basic degree of protection for the general public and to be free from underhanded and unethical methods of trading from the distance selling community. In particular, the 2000 Regulations are very strict about the rights of the consumer to be entitled to a “cooling-off period”, whereby the consumer is entirely free to unilaterally rescind their commitment to the contract already agreed with the distance selling trader without any repercussion.
In the event that a consumer wishes to cancel the terms of the contract, and do in the manner so required and prescribed within the 2000 Regulations, then this places an additional obligation upon the distance selling trader to ensure that it refunds the full balance of the money paid by the consumer in as short a space of time as possible.
The 2000 Regulations is very explicit about the maximum period of time within which the distance selling company has to refund the money back to the consumer and this figure is thirty days. The clock will start ticking upon the date upon which the consumer provided written notification of their intention to cancel the contract. Non-compliance upon the behalf of the distance selling trader leaves them vulnerable to the risk of consumer watchdog intervention.
In closing, it is essential that you ensure that if you do intend to operate a distance selling business online, that you either educate yourself as to the various legal obligations and duties imposed on yourself or perhaps more sensibly, ensure that you hire a qualified and experienced professional to do so
Hope this information is useful http://www.elesclothing.co.uk/Friday, 25 November 2011
In this article:
· Demonstrate expertise in your market
· Be honest
· Be human
· Take pride in your work
· Address problems immediately
· Customers are not friends
· Provide a high level of customer service
· Reward Loyalty
· Relationships take time to build
· Concentrate on customers that have already used your business
Credibility and establishing long term relationships are essential if you want success and longevity in your business. Let’s start by talking about credibility. The Collins English dictionary simply defines credibility as “the quality of being believed or trusted”. If people don’t believe you or trust you, they won’t buy your products. It is very difficult to have a business if your customers don’t believe that you are credible. However, if you’re not sure how to establish yourself as being credible, it can be a difficult task.
Here are some tips for establishing your credibility:
1. Demonstrate expertise in your market
This is probably the best way of showing your customers that you are credible. Show your in-depth knowledge of the market. You could do this by telling your customers a couple of things that they didn’t know. For example, some of the most successful people will give away a couple of excellent strategies. If a person goes away and implements these strategies with great success, they will want to come back. When they come back, you offer them a product that they must purchase. Although some experts don’t like giving away free information, this can be a highly effective strategy for quickly establishing your credibility.
2. Be honest
This is more important today than ever before. Information spreads rapidly through the internet and social media. People who lie quickly come unstuck when they get found out. There are many products on the internet that make ridiculous claims about the results you will get. Although people may buy these products initially, the owner will almost immediately lose credibility when people realise that their products do not live up to the claims. When your credibility goes, it is extremely difficult to get back.
3. Be human
People love buying things from someone that they can relate to. In recent years many people have tried to establish themselves as the “guru” in a market. The problem with this strategy is that self-confessed “gurus” appear to be putting themselves on a pedestal, and people don’t like to buy from someone who thinks they are better than everyone else. It’s far better to be yourself and let others label you as an expert.
4. Take pride in your work
Whether you are working with clients, releasing products or both, always take pride in your work and put a great deal of effort in. When people see that you really care about the content that put out, they will have much more faith in you.
5. Address problems immediately
If you receive criticism, address it immediately in a professional manner. This will help you in three ways. Firstly, you will limit the future damage that could be done by not responding to the criticism. Secondly, it will show people that you strongly believe in what you do and what you teach. Thirdly, people will usually respect you more when you are proactive in addressing criticism, rather than taking the easy route and just ignoring it.
Tied in with credibility is establishing long-term relationships with your customers. Every day, millions of relationships between customers and businesses are broken. Relationships with customers are very fragile; they can take months to form and be broken in a second. That is why you have to take care of your customers to make sure you form lasting relationships.
Here are some tips for creating lasting relationships:
· Customers are not friends
They don’t naturally have any loyalty to you. Remember, your customers can leave you for one of your competitors at any time. Don’t take the relationship for granted, as customers are rarely forgiving.
· Provide a high level of customer service
This is one of the easiest ways to differentiate your business, but many businesses choose not to do it. If your customers feel that they are well looked after, they are very likely to buy from your business again. For example, if a regular customer complains about the food in a restaurant, the restaurant could let the customer have a meal for free. It is a small gesture, but could make the customer a customer for life. The cost of one meal will quickly be recovered if the customer keeps coming back. Most importantly, the costs of having a high level of customer service are usually minimal.
· Reward Loyalty
If possible, create a loyalty scheme for your current customers. You could do this very simply by giving repeat customers a discount on their purchases. This gives them an incentive to keep buying from your business.
· Relationships take time to build
Some things can never be rushed. Building long term relationships with customers is one of these. A customer won’t have faith and trust in you until you have proven that you deserve it. Someone who consistently receives a high level of service will really start to value your business.
· Concentrate on customers that have already used your business
Some recent research has shown that it is seven times more expensive to acquire new customers than to sell to your existing ones. Most businesses sell products that people need on a regular basis. By keeping in touch with your existing customers and offering them exclusive offers and discounts, you are proactively encouraging them to purchase from you again. Just remember that it is a fine balance, don’t contact your current customers too often, or they will feel hassled. Many online businesses keep in touch with their customers through email databases.
A number of factors make or break long-term relationships. It really comes down to going the extra mile for your customer. Remember that successful long term relationships are formed over a long period of time, and it is several factors that will prove pivotal. Once a customer is happy that you consistently deliver an excellent service, a solid, long term relationship will begin to form. Credibility is essential because it makes you believable and trustworthy. It’s near impossible to create a long term relationship without trust or believability. Credibility and building long term relationships should be at the core of a strong sales strategy.
Thursday, 24 November 2011
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Wednesday, 23 November 2011
http://www.elesclothing.co.uk/ wishes all our eBay, discount traders ,shops and market stalls a very happy Christmas season !!
We have been buying lots of cheap wholesale party dresses for your end of season sales.
Will be getting the deliveries in today of some sexy styles ,that your customers are sure to buy .
Has also got some great tunics for your women to wear this party season Have a great week selling.
Check our Latest Video!!!
Go on:
http://www.youtube.com/watch?v=l61mgV50tA8
Go on:
http://www.youtube.com/watch?v=l61mgV50tA8
Cheap Clothes for my Shop!!!!
Cheap Wholesale Clothes!!!
Cheap Wholesale Clothes!!!
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Wednesday, 16 November 2011
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Expensive High Street Retailers bags at cheap prices: www.elesclothing.co.uk Perfect for Christmas gifts!!!http://www.elesclothing.co.uk/ BANG ON TREND!!! Sarah Sugarman Director of Fashion See our video at http://www.elesclothing.co.uk/index.html latest news on: www.elesclothing.co.uk  Join us on Twitter and Facebook   follow our BLOG  eles.clothing talk to us on SKYPE | GREAT LOT OF AFFORDABLE BAGS !!!  lds168-3 R!ver Isl@nd Womens Leather Handbag ex uk chainstore 100% Real Leather!!! individual price exc VAT £8.50  lds168-1 R!ver Isl@and Womens Ladies Vintage Black Handbag ex uk chainstore 100% Real Leather!!! £39.99 instore!!! individual price exc VAT £4.50  lds168-2 T*PSHOP Womens Grey Leather Handbag ex uk chainstore 100% Real Leather!!! £40 instore!!! individual price exc VAT £4.50  lds168-4n @sos Womens Brown Leather Handbag ex uk chainstore100% Real Leather!!! £80.00 instore!!! individual price exc VAT £11.00  lds168-5 R!ver Isl@nd Womens Handbag ex uk chainstore 100% Real Leather!!! £79.99 instore!!! individual price exc VAT £8.50  lds168-8n R!ver Isl@nd Womens Red Purse ex uk chainstore 100% Real Leather!!! Perfect Gift For Xmas! individual price exc VAT £1.50 SEE MORE ON www.elesclothing.co.uk |
Cheap high street retailers bags and clothes available to buy now from www.elesclothing.co.uk These handbags will fly off your shelves it's the perfect Christmas gifts to give your customers.
We have purchased a great job lot of affordable bags.These are so expensive in the shops and all are made of leather such quality and cheap prices rarely come along together but http://www.elesclothing.co.uk/ has them in stock and ready for express delivery for you to buy wholesale now !!!!
Tuesday, 15 November 2011
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| Cheap Value Cardigans, Jumpers and Victoria Beckham style Jeans!!! www.elesclothing.co.uk UK Fashion Wholsale. Women's Gorgeous And Stylish Cardigans, Crop Stripe Cowl Neck Jumpers and everything what yours customers need .-NOW IN STOCK !!! Go to: www.elesclothing.co.uk Sarah Sugarman Director of Fashion See our video at http://www.elesclothing.co.uk/index.html latest news on: www.elesclothing.co.uk Join us on Twitter and Facebook follow our BLOG eles.clothing talk to us on SKYPE | CHEAP VALUE CARDIGANS AND JUMPERS !!!  lds94-71 Womens Beautiful 3 Cols Cardigan Can Be Worn 3 Ways sizes: S / M / L individual price exc VAT £7.50  lds59-1001n Womens Puff Sleeve Knitwear sizes: S / M / L individual price exc VAT £3.50  lds59-1004n Victori@ Beckh@m Womens Jeans sizes: 29 - 31 sold in packs of 8 individual price exc VAT £11.00  lds20-02 DP Womens Lace Sleeve Grey Dress ex uk chainstore £42 Current DP sizes: 8 - 20 individual price exc VAT £7.50 GO TO: www.elesclothing.co.uk |
Thursday, 10 November 2011
It’s 7 o’clock in the morning and Sarah is getting ready for work. She has just remembered that it’s her best friends’ Birthday tomorrow, and she hasn’t bought her anything! By the time Sarah finishes work all the shops will be shut. However, ecommerce can quickly solve this problem. Sarah goes online and orders her friend a lovely necklace with next day delivery. This is all done in the space of fifteen minutes, and she never had to leave the house. Selling products online has several significant advantages for you and your business.
Open 24/7
Unless you’re a major fast food chain or supermarket, it’s unlikely that you will have the money, time, staff or resources to be able to stay open twenty-four hours a day, seven days a week. For most businesses it wouldn’t make sense anyway. After all, how many people are trying to buy clothes on the high street at 3 in the morning? Not many. One of the greatest advantages of having an online store is that you never have to shut your doors. Your products are available for purchase all day, every day. Customers can make purchases right through the night. When you wake up and start your day, you can process the orders then. This means that you never miss out on a customer.
Global Reach
Traditional brick-and-mortar businesses are extremely limited in their reach. This is because customers have to come to them. Most customers won’t travel more than a few miles to buy something; hence geographical location really limits the reach of a business. This is not a problem with an ecommerce store. Anyone in the world can look at your site and buy the products.
It is up to you to decide which countries you will post your products to. If you had a UK-based ecommerce store selling handmade jewelry and you just decided to post to the UK
Much Quicker Sales Cycle
Well-designed ecommerce sites allow customers to make purchasing decisions quickly and easily. However, this is not the case on every website. If you sell products over the internet, it is your responsibility to ensure that your website is user-friendly, simple and intuitive. If customers can find your products easily, then they are more likely to buy. Another element of the sales cycle is the payment methods. Nowadays, there are a number of excellent payment systems that you can use. Paying through systems like Paypal is quick, easy and secure.
Significantly Lower Costs
Today, everything from building your website to installing a shopping cart function can be done at an extremely low cost. In terms of staffing, it is much easier to initially run an online business from home yourself. When business picks up, you can easily employ other people to help you. The ecommerce system means that you are outsourcing much of the administration work to the customer – they pick their own product, they enter their own customer details and they make the payment. These are all things that you would be paying a member of staff to do in a physical store. You can even increase your site’s visibility on the search engines and promote your site for free yourself, providing you have the knowledge and the time.
No Initial Need for Premises
Many successful ecommerce businesses started out of the owner’s home or garage. As long as you’ve got some storage space if you’re selling physical products, you can quite easily run the business from home. When business really starts to pick up, premises can be rented or purchased. However, almost all physical businesses need premises before the business starts trading. If you’re selling shoes, people aren’t going to come to your home and try them on, you’ll need a shop. Premises are usually one of the most significant costs to any startup, and this cost can be avoided if you take the ecommerce route. Many business owners now combine the two: they have both a physical shop and a website.
Low Barriers to Entry
The internet has created much more of a level playing field for businesses. More or less anyone can set up a website. People with no knowledge of website coding can make impressive sites with software like Wordpress. In theory, you can compete with major retailers, although this is not an easy task. However, it is relatively easy to set up an ecommerce site, promote your business and get customers. Many small ecommerce businesses that started with just one person have grown to multi-million pound businesses in just a few years.
No Human Interaction
This can be both an advantage and a disadvantage. However, if we look at this purely from a business and costing perspective, this is a huge advantage. No human interaction makes transactions simpler, faster and cheaper. Additionally, an increasing number of websites now use Live Support so that a technician or virtual sales assistant can assist customers with their purchases and handle any urgent queries. Obviously Live Support Software needs someone to provide the support, but this can be outsourced for a fraction of the cost of employing a customer services representative. Additionally, one person using Live Support software can deal with several customers at once.
As you can see, ecommerce has many unbeatable advantages. From having a global reach to being open all day, every day; these things are impossible or impractical for the vast majority of physical businesses. There are also considerable advantages in the areas of costing, efficiency, speed and simplicity. Technology is changing and improving quickly, so the systems that you need on your ecommerce website are constantly becoming cheaper, more efficient and more intuitive.
Wednesday, 9 November 2011
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Cheap Value High Fashion Barbour Jackets!!! www.elesclothing.co.uk UK Fashion Wholsale. GORGEOUS BARBOUR STYLE JACKETS ON TREND GILLETS AND WINTER WARMER KNITS-NOW IN STOCK !!! Go to: http://www.elesclothing.co.uk/ Sarah Sugarman Director of Fashion See our video at http://www.elesclothing.co.uk/index.html latest news on: www.elesclothing.co.uk Join us on Twitter and Facebook follow our BLOG eles.clothing talk to us on SKYPE | BARBOUR SYLE JACKETS !!!  lds140-906 Womens 2 Cols Barbour Jackets sizes: 8 - 14 individual price exc VAT £12.00  lds140-700 Womens Fur Gilet sizes: S / M / L individual price exc VAT £6.50  lds140-140 Womens High Fashion Khaki Barbour Jacket sizes: S / M / L individual price exc VAT £12.00  lds140-500 Womens Navy Belted Party DreSS sizes: S / M + M / L individual price exc VAT £7.50  lds140-601 Womens Xmas Soft Feel Tunic sizes: ONE SIZE individual price exc VAT £6.50 GO TO: http://www.elesclothing.co.uk/ |
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